ANSWERING YOUR BLACK FRIDAY QUESTIONS.
WHAT DATE IS THE BLACK FRIDAY STARTING?
Lounge Lights Out starts on Monday 19th November, 00.00AM GMT.
WHAT ARE THE BLACK FRIDAY DISCOUNTS THIS YEAR?
We'll be launching discounts site wide, with 20% - 60% off across our whole range of products.
WHEN DOES THE BLACK FRIDAY SALE END?
The sale will officially end on Cyber Monday 26th November at 00.00PM GMT. This is our only annual sale. So make the most of it!
WILL THE DISCOUNTS CHANGE DURING THE LIGHTS OUT SALE?
We don't recommend hanging around. All discounts will be the same across our full 8 day sale. If you have your eye on something, we recommend getting your hands on it fast. Some items have limited stock available.
HOW SOON WILL MY ORDER BE SHIPPED?
We're expecting a huge spike in orders during this peak period for Lounge. So please do bear in mind that you might experience a slight delay compared to our usual Lounge service. The whole Lounge team will be getting together to get your order processed and on it's way to you as quickly as possible! If you have any questions at all during this period, we'll be happy to give you updates.
CAN I RETURN SOMETHING IF I BUY IT DURING THE BLACK FRIDAY SALE?
Yes, our Returns Policy will not change during the Black Friday Sale. You can still return items that are brought within this time frame, but please note that you will be refunded the same value that you paid in the sale. Outlet items are always exchange only.
WILL RETURNS BE EXTENDED?
We understand that you might be doing your Christmas shopping during the Black Friday Sale, so any items purchased during the sale can be returned until the 31st January 2019. We wish you a very Merry Christmas of lounging, and hope you love all of your Lounge purchases.
WHY CAN'T I PURCHASE MY ORDER WITH GIFT WRAP?
During the Black Friday Sale period we experience a huge spike in orders coming through the website. In order to ensure we can get all of our customers orders on the way as quickly as possible, we have turned the gift wrap service off during this period. We do apologise for any inconvenience caused and hope you can understand. Please note, Lounge packaging for all orders is always complimented by our Lounge customers, so you're still in for a real treat.
CAN I GET THE BLACK FRIDAY DISCOUNT APPLIED TO THE RECENT ORDER I PURCHASED?
If you placed an order prior to the Black Friday Sale, we will not be able to process partial refunds. Our discounted prices are only applicable for orders placed within the sale time period - Monday 19th November 00.00AM - Monday 26th November 00.00PM GMT.
WHY CAN'T I USE A DISCOUNT CODE?
During our Black Friday sales please note that discount codes will not be valid. You can use your code once the sale is finished from the 27th November 2018.
GOT MORE QUESTIONS THAT YOU NEED ANSWERING!?
If you have any other questions, please pop our Customer Experience Team an email and they'll be happy to assist you: firstname.lastname@example.org
Enjoy our ONLY ANNUAL SALE guys and girls. It's going to be BIG.